Support

As a provider of solutions in the field of building automation, we at MBS know that it is not enough to provide the customer with a quality product. Our customers can also rely on long-term support after the purchase of a device.

MBS experts answer technical questions by telephone or online. If the user needs immediate help with a technical problem, they can contact support at any time. Inquiries are also recorded in a ticket system so that the contact leads to a rapid response and implementation by the service staff.

Our trained customer service staff offer you support in German and English.

A fault report is created for every request received by phone or email. If additional tools or specialist knowledge are required to rectify a fault, the fault report is forwarded to a field service employee for processing on site.

Optional additional services

• Weekend support (for installations and updates)

• 24-hour support

Telephone numbers

You can find your support number at: www.mbs-software.de/support